Jean Andrews is the author of the A+ Guide to IT Technical Support, now in its 9th edition. The book is basically an extensive study manual for those of us who are looking to get our 220-901 and 220-902 certifications to become IT Technicians.
As I’m sure you know, IT support is a growing industry, and one that is constantly changing.
But even in the fast paced world of IT support, there are a lot of things that are basic and must be adhered to in order to pass compliance and other legal issues for any company, regardless where it is in the world.
And that is where this book comes in. As a standard guide for the basics of IT and a well rounded overview of the topics and subjects that must be learnt in order to pass your exams.
The book is meant to be just that, a supplement and study aid in order to help you pass your exams and get your certification. Not a complete up to the minute resource.
Rather, this book is best used as a classroom textbook, or self study for those of you who will actually be getting your hands dirty and going through the steps on your own. The book is meant to guide you as YOU do the steps in order to learn for yourself. I used this book when I was getting my certification for my job at an IT Support Company Glasgow.
“The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices.”
The guide comes packed with tons of pictures and graphs to make following along pretty simple. It also has a flash card feature so there are even more “visuals” than normal books on the same subject. And the material is really comprehensive.
Everything from win32 priority separation to cloud computing and servers.
The book publishing company has also set up an online tutorial resource “Instructor Bonus Materials” that you can join for free as a buyer of the book.
Inside you’ll find updates to any older material, and a bunch of other great stuff that will come in handy when taking your exams.
These Instructor materials are a bonus, and are not meant to replace the content of the book, they’re just additional or updated material that couldn’t be fit into the physical book. but are in no way necessary in order to do well on your exams.
If you’re planning on getting certified as an IT support technician and just getting started, this is a solid resource.
Once you start feeling comfortable, I’d advise you to take advantage of all of the supplemental materials and labs available to buyers listed in the back of the book. They’re well worth the time investment and most, not all of the additional resources are free to use. So use them!